Refund policy

Zappy Get

Return and Refund Policy

Policy for zappyget.com

1. Return and Refund Policy Overview

At Zappy Get, we are committed to providing a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a return and refund policy that aligns with U.

S. e-commerce standards and the Federal Trade Commission (FTC) guidelines. This policy ensures clarity and fairness for both customers and the company.

All return requests must be submitted via the official email address: contact@zappyget.com. No other method of communication will be accepted for return or refund requests.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

Unused and in original condition: The item must not have been worn, used, or altered in any way.
Original tags and packaging intact: All tags, labels, and original packaging must be present and undamaged.
Proof of purchase required: A valid receipt or order confirmation must accompany the return.

Returns are accepted within 30 days of the delivery date. Items received after this period will not be eligible for a return or refund.

3. Refund Process

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5 to 7 business days.

Refunds for defective items: If the item is defective or damaged upon delivery, Zappy Get will cover the cost of return shipping.
Refunds for customer remorse: If the return is due to customer dissatisfaction or change of mind, the customer is responsible for all return shipping costs.

4. Shipping Costs

Customer-initiated returns (customer remorse): The customer is responsible for all shipping costs associated with the return.
Defective or damaged items: Zappy Get will cover the cost of return shipping for items that are defective or damaged upon delivery.

Please note that shipping costs are non-refundable unless the return is due to a defect or delivery issue.

5. Non-Returnable Items

The following items cannot be returned or refunded:

Personalized or custom-made items: Items that have been customized or personalized for the customer.
Intimate or hygienic items: Underwear, swimwear, and other items that are not suitable for return due to hygiene reasons.
Final sale items: Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

6. How to Initiate a Return

To initiate a return, please follow these steps:

Email us at contact@zappyget.com with the following information:
- Your full name
- Order number
- Reason for return
- Photos of the item (if applicable)
Wait for confirmation: We will respond within 2 business days to confirm your return eligibility.
Pack and ship the item: Once approved, return the item to the address provided in our confirmation email.
Track your return: Keep a record of the tracking number for your return shipment.

7. Additional Information

Exchanges: We do not offer direct exchanges. If you wish to exchange an item, you must first return the original item and then place a new order for the desired item.
Gifts: If you received a gift, the recipient must contact us via contact@zappyget.com to initiate a return.
International returns: International customers are responsible for all return shipping costs and any applicable customs duties or taxes.